Shipping & Returns
Privacy Police - September 2026
At The Petulia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders;
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Arrange delivery of your purchases;
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Communicate with you about your order;
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Provide customer support;
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Improve our website, products, and services;
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Prevent fraud and protect the security of our website;
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Send marketing communications when you have chosen to receive them.
We only use personal information for purposes that are relevant to our business and your relationship with us.
1. Information We Collect
When you use our website or place an order, we may collect information such as your name, email address, billing and delivery address, telephone number, order details, and payment information.
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We may also collect technical information such as your IP address, browser type, device information, and information about how you interact with our website.
3. Sharing Your Information
We may share relevant information with trusted service providers who help us operate our online store, process payments, fulfil orders, provide delivery services, or maintain our website.
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We do not sell your personal information to third parties.
4. Payment Information
Payments are processed through secure payment providers. The Petulia does not intentionally store complete payment card details on its own systems.
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
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However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your circumstances and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, or transfer of your information, as well as the right to object to certain uses of your data.
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If we process your information based on your consent, you may also withdraw that consent.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use our website, and improve your shopping experience.
Where required, we will ask for your consent before using non-essential cookies.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, meeting legal or accounting requirements, and resolving disputes.
9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us on Instagram: thepetuliastore
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We will review and update this Privacy Policy when necessary to reflect changes to our services, legal requirements, or the way we handle personal information. Privacy information should be kept accurate and updated when processing practices change.